Summary

Serves as telephone operator for three facilities, including two that are remote (Burbank & Glendale) from main office (DTLA). Makes appointments. Assists with documented communication between practice, patients, insurance plans and referring physicians. Heavy phone answering and patient interaction. Some work from home, some work at location. Longer term potential to convert to full-time.

Duties and responsibilities

1. Philosophy

· Supports the facility's ideology, mission, goals, and objectives

· Performs in accordance with the facility's policies and procedures

· Follows the facility's standards for ethical business conduct

· Conducts self as a positive role model and team member

· Recognizes patients' rights and responsibilities and supports them in performance of job duties

· Participates in facility committees, meetings, in-services, and activities

2. Communication

· Communicates effectively and professionally with patients, visitors, physicians, and coworkers

· Interacts with others in a positive, respectful, and considerate manner

3. Financial practices

· Uses facility resources appropriately and avoids wasteful practices

· Reports wasteful practices

· Analyzes work area and makes recommendations for potential cost-effective improvements

Securely handles cash payments by patients.

4. Compliance program

· Contributes to the progress and development of the organization's adopted compliance program

· Performs according to established compliance policies and procedures

5. Performance-improvement program

· Contributes to the progress and development of the organization's adopted performance-improvement program

· Performs according to established performance-improvement policies and procedures

6. Safety/risk-management program

· Adheres to safety policies and procedures in performing job duties and responsibilities

· Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance

· Responds to emergency situations with competence and composure

· Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately

· Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies

7. Professional competence

· Participates in continuing education and other learning experiences

· Shares knowledge gained in continuing education with staff

· Seeks new learning experiences by accepting challenging opportunities and responsibilities

· Welcomes suggestions and recommendations

8. Receptionist duties

· Serves as telephone operator for facility; routes incoming-calls and correctly forwards call to voicemail when unable to connect caller to requested party.

· Schedule appointments for all types of patient visits including outside services as needed.

· Cancels or reschedules appointments as necessary.

· Drafts letters and executes form letters as needed by professional staff.

- Prepares charts for upcoming day's appointments.

· Does NOT give medical advice, results or any other medical information to patients or their representatives. Refers the call to nursing staff.

· Ensures that pharmaceutical/equipment representatives do not interfere with patient care or confidentiality.

· Transfers incoming faxes from server to patient chart or prints faxes as necessary.

· Calls appropriate agencies for assistance in case of emergency.

· Performs other miscellaneous office/clerical duties as needed.

Responsibility for assets

Laptop computer

Qualifications

Cooperative work attitude toward co-employees, management, patients, visitors, and physicians.

Ability to promote friendly, professional, favorable facility image with physicians, patients, insurance companies, and general public.

Prior experience prepariing medical records in a clinical environment.

Able to work effectively with minimal supervison both at home and on the job site.

Requirements

Required:

High school diploma or GED certificate

Training or courses in business office activities

Good typing skills

Good communication skills

Good computer skills

Valid California driver's license

Strong ethical and moral character references

Bi-lingual Spanish, English (non-negotiable)

Thrives in high activity, multi-tasking environment

Consistently friendly approach to patients

Willingness to travel locally to Glendale, Burbank & DTLA

Job quality requirements

Accuracy

Attention to detail

Timeliness

Organization

Low supervision needed to accomplish tasks

Dependability

Attendance

Punctuality

Ability to follow instructions

Ability to meet deadlines

Physical/mental requirements

Ability to sit, stand, and walk

Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

Positive mental attitude even when challenged

Working conditions (environmental)

Well lit and ventilated, with non-hazardous and equipment

COVID infection control compliant