Russell Tobin's client, a leading commercial bank is urgently seeking a Customer Service Banker to work in Tempe, AZ

The Customer Service Banker is the primary contact for banking customers utilizing Client’s Treasury Management, depository and loan services.

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Employment Type: Contract/Hybrid

Location: Tempe, AZ

Pay rate: $21-$25/hr, DOE

Responsibilities:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Assist customers with their deposit and loan questions.
• Maintain appropriate technical understanding of bank systems.
• Regularly attend trainings to support/expend knowledge base.
• Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors.
• Identifies products and services that meet customers' needs.

Requirements:

• Associate degree, or equivalent work experience
• Three to five years of experience in financial services industry
• Outstanding customer service and problem resolution skills
• Proficient computer skills, especially Microsoft office applications

Nice to have:

• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services
• Technical support and/or cobrowse skills
• Preferred understanding of digital capabilities with experience in Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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