We are seeking a highly skilled and strategic Technical Product Manager to join our team and drive the development of cutting-edge banking technology products. The ideal candidate will have a strong technical background, experience in the financial services industry, and the ability to translate complex technical concepts into actionable product strategies. This role requires a blend of product management expertise, technical acumen, and people management skills to ensure the successful delivery of innovative banking solutions.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

1. Product Vision and Strategy:

• Develop and communicate a clear product vision and strategy for banking technology solutions that align with the company's overall goals and customer needs.
• Define and maintain the product roadmap, prioritizing features and initiatives based on business objectives, market trends, and technical feasibility.

2. Technical Expertise:

• Possess a deep understanding of banking technology, including core banking systems, digital banking platforms, payment systems, and cybersecurity.
• Work closely with engineering

3. Requirement Gathering and Documentation:

• Gather and document detailed product requirements from various stakeholders, including customers, regulatory bodies, sales teams, and internal departments.
• Translate business requirements into tech

4. Project Management:

• Oversee the product development lifecycle, from concept to launch, ensuring timely and high quality delivery.
• Coordinate cross-functional teams, including engineering, design, marketing, compliance, and sales, to ensure alignment and successful execution.

5. User Experience and Design:

• Collaborate with UX/UI designers to ensure the product delivers a seamless and intuitive user experience tailored to banking customers.
• Incorporate user feedback and usability testing results into product improvements.

6. Stakeholder Communication:

• Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and understanding.
• Present product updates, progress, and future plans to senior management, regulatory bodies, and other stakeholders.

7. Performance Monitoring and Optimization:

• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Continuously gather and analyze user feedback, usage data, and other metrics to optimize the product.

8. Problem-Solving and Innovation:

• Identify and resolve technical and product-related issues that arise during development and after launch.
• Drive innovation by exploring new technologies, tools, and methodologies that can enhance the product and improve banking operations.

9. People Management:

• Lead and manage a team of Business Analyst and other relevant staff, providing mentorship, guidance, and professional development opportunities.
• Foster a collaborative and high-performing team environment, ensuring effective communication and coordination among team members.
• Conduct performance evaluations, set goals, and support career growth for team members.

• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field; MBA or advanced degree preferred.
• Minimum of 5 years of experience in product management, with a strong understanding of banking technology and financial services.
• Proven track record of successfully launching and managing complex software products in the banking or financial sector.
• Strong technical background with knowledge of software development processes, banking systems, and cybersecurity.
• Strategic thinking and analytical skills, with the ability to make data-driven decisions.
• Excellent leadership and team management abilities, with a focus on fostering a collaborative and innovative environment.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Experience with market research, competitive analysis, and customer engagement in the banking sector.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.