WHAT WE'RE LOOKING FOR:

We are an electronic medical records software company headquartered in Bonita Springs, Florida. We are seeking a motivated and talented long-term Application Specialist II for our growing team. The Application Specialist II role is an advanced role that is responsible for providing EMR software training and support to clients. This role involves remotely training and supporting ophthalmic medical practices with EMR configuration, software customization and optical software staff training, workflow optimization, and issue escalation. The Application Specialist II is also responsible for assisting clients throughout the year with MIPS questions, evaluating MIPS numbers, recommending workflows to coincide with MIPS and MIPS attestation. To be considered for this position, you must live and permanently reside within one of the following states, FL, GA, MI, NC, OH, OK, PA, TX, WI.

WHAT BASIC QUALIFICATIONS YOU’LL NEED:

• High school diploma or equivalent.
• Three (3) years customer service experience, preferably ophthalmology, optometry or optical
• Exceptional verbal and written communication.
• Proven ability to provide excellent customer service.
• Excellent computer skills and troubleshooting skills.
• Strong time management and organizational skills.
• Versatility, flexibility, and a willingness to work enthusiastically in an ever-changing and innovative environment.
• Must be a team player, demonstrate excellent interpersonal skills and maintain a professional/likable attitude. 
• Able to travel to trade shows each year (AAO and ASCRS)

WHAT WE WOULD LIKE YOU TO HAVE:

• Experience with EMR/EHR systems, preferably EyeMD EMR, not required.
• 3+ years of experience working in clinical ophthalmology, optometry or optical as a technician or assistant.
• Optical experience, Flexsys Optical or ANY Optical software experience.
• Bilingual (English/Spanish) not required.
• EHR, healthcare billing, and/or clinical practice knowledge.
• Computer help-desk experience.

WHAT YOU'LL GET FROM US:

• Full-time, reliable, long-term employment.
• A respectful, rewarding, and challenging work atmosphere.
• A culture that values character, family, work/life balance, and acknowledges hard work and collaboration in the workplace.
• Full medical, dental, disability, and 401(k) benefits.
• SDO (Scheduled Day Off) Program. We pay you to take one day off during the week at least once per month to do whatever you want. Modern break room amenities include a full kitchen, private zero-gravity recliners, and massage chairs for in-office employees.
• The opportunity to work alongside skilled professionals from whom you can learn and grow.
• The chance to work on a healthcare application that significantly improves the quality of patient care and preserves precious eyesight.

Core Values:

The Core Values of EyeMD EMR Healthcare Systems, Inc. are the foundation upon which our company is built. Only candidates who resonate with these values will be considered.

• The Golden Rule – Treat others as you would want to be treated.
• Principles before profits.
• Prioritize the ophthalmologist, their staff, and the patient.
• Under-promise, over-deliver.
• Listen, consider, then speak.
• Ask not what the company can do for you, but what you can do for the company.
• Smile through the phone.