Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.

Headquartered in New York, New York, Axonius employs over 600 people worldwide. Axonius has been recognized with the Great Place to Work Certification™ and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on the Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.

Position Overview:

As part of our rapid growth, Axonius Federal Systems (wholly-owned subsidiary of Axonius) is seeking a Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Key Responsibilities:

· Train customers on how to use the product

· Confidently demonstrate all new features as they are added

· Build customer relationships and ensure the relationships remain a positive experience

· Proactively engage with customers to find additional use cases for their environment

· Conduct regular meetings and QBRs with both the technical and executive customer teams

· Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner

· Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

Minimum Qualifications:

· Experience in DoD/federal work environments

· At least 3 years combined industry experience in a customer facing role within: software and/or technology, security domains, and/or account management

· Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)

· Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)

· Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management

· Capable of presenting technical information to technical and non-technical audiences

· Self driven problem solver who thrives in a fast paced environment

· Provide a customer focused approach and a strong sense of ownership over customer results

· Basic understanding of Python

· Demonstrate critical thinking skills

· Strong verbal and written communication skills

Preferred Qualifications:

· Active US security clearance preferred

· Familiarity with API’s and their practical application in a real world environment

· Basic knowledge of coding in Python, Bash, Batch, and/or Powershell

· Understanding of data sets and how to effectively extract useful information

Joining Axonius will give you the opportunity to make a significant impact on both customer success and team development. If you are passionate about driving customer satisfaction, possess strong technical expertise, and thrive in a leadership role, we invite you to apply and become a valued member of our dynamic team. At Axonius, you will have the chance to work with cutting-edge cybersecurity technology, collaborate with top-tier clients, and play a crucial role in shaping the success of our Technical Account Management function. We offer a supportive and inclusive work environment, opportunities for professional growth, and the chance to make a real difference in the cybersecurity industry. Join us in our mission to empower organizations with comprehensive cybersecurity solutions and drive their success through exceptional customer experiences.

A little more about Axonius US:

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees are working from home across the US and Internationally.

• Great people. Our people aren’t just great professionals, they are great people. We are all here to support each other, ready to help and do what’s best for the entire company.

• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses.

• Next level benefits. 100% coverage of 3 different tiers of employee healthcare premiums. Dental, vision, and 401k match.

• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!

• We give back. Corporate social responsibility partnerships, employee giving opportunities, and volunteer time off.

• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities.

• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 dhs.gov/e-verify