Job Description: Senior Product Manager

Who we are

At 3CLogic, we are big believers that people are our most important assets and winning is a team sport.

3CLogic is a fast growing, ventured-backed SaaS provider with its headquarters in Rockville, Maryland.
Some of our roles are local to the main office and others are remote, but we have talented individuals
working from everywhere as we continue to build our safety-first, hybrid remote and in-person culture. We care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've likely read many job descriptions that look a whole lot like this one. But what we
can't put in words is why we would love to hear from you. You've heard the term "living in the gray area,"
right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray
moment here! We are all entrepreneurs at heart that believe the possibilities are infinite when you bring your full self to work.

If your interest is piqued, let's chat! Rather than tell you, we'd love to show you what makes us special
and find a place in our organization where you can thrive.

What we do

Have you ever called a company or organization for help and waited forever on hold only to get to a person who can’t help you? Well, we are the ones that fix that!

We are a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations. Organizations such as healthcare companies, manufacturing firms, retail behemoths and leading
software firms leverage our technology and services every day. We help customers increase the quality of service to their customers, improve the performance of agents serving customers and optimize customer communications. We make calling for help a positive experience for everyone!

As a strategic ServiceNow and SAP partner, we are paving the way for organizations to digitally transform customer and employee experiences, voice-enabled self-service, remote work and the application of Artificial Intelligence to drive better customer outcomes.

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company in an exciting market! Is that you? If so, please send a copy of your resume and cover letter.

Who we are seeking

The Senior Product Manager will be responsible for strategic planning, development and management of our CCaaS product offerings. This role requires a good understanding of the contact center industry, customer needs and the ability to translate those needs into innovative and market-leading products. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully bringing products to market.

Location

Washington D.C. / Maryland / Virginia (hybrid, 1 - 2 office days per week)

In this job you will

• Develop and execute product strategy - Participate in the development of the product roadmap and execute the product strategy for CCaaS solutions. Identify market trends, customer needs and competitive dynamics to drive product innovation. Prioritize product features and enhancements based on business value and customer impact.
• Drive product development - Collaborate with cross-functional teams including engineering, design, sales and marketing to define and deliver product requirements. Ensure timely, quality delivery of product features and enhancements. Manage the product development lifecycle, including requirement defining, specification writing and user testing.
• Bring intense customer focus - Act as the voice of the customer, ensuring that customer needs and feedback are integrated into product development. Conduct market research, customer interviews and usability testing to gather insights and validate product concepts. Develop and maintain strong relationships with key customers and partners.
• Measure and report performance - Define and track key performance indicators (KPIs) to measure product success and impact. Analyze product performance and customer feedback to identify areas for improvement. Report on product performance to senior management and stakeholders.
• Develop and support ongoing go-to-market strategies - Work closely with the marketing and sales teams to develop go-to-market strategies and launch plans. Create compelling product messaging and positioning to drive adoption and growth. Provide training and support to sales and customer support teams to ensure product knowledge and effectiveness.

• Bachelor's degree in science or technical field.
• 5+ years of product management experience in SaaS.
• Proven track record of successfully managing and launching products in a fast-paced environment.
• Deep knowledge of product management best practices.
• Strong understanding of User Experience (UX) research and design processes.
• Experience driving analytics and business intelligence to inform product strategy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with Agile Scrum methodologies or other commonly used tools.

• Expertise in the CCaaS or CXM domains.
• Experience with Atlassian toolset (Jira, Confluence), road mapping tools and data analytics tools (Pendo, GA).
• Software development experience using scripting / OO language.
• Comfort interacting with highly technical development teams in different time zones.

• Do I work hard?
• Am I internally motivated?
• Will I do whatever it takes to get my job done?
• Do I want to work with a growing, fast-paced organization?
• Am I organized?
• Have I crushed it at a customer/client facing role? (Yes, this could mean at a restaurant, a hair salon or a brick-and-mortar store.)

…..stop doubting yourself! Let’s talk!

3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through
diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.

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