Must-haves

• 3+ years experience in a helpdesk/Service Desk role providing mostly phone support
• 1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferred
• Direct Experience with Hardware and Software Trouble Shooting
• Windows 10 experience
• Experience Remoting into users and troubleshooting using remote software
• Imaging experience specifically with SCCM
• Intune, iPad or Mobile device Troubleshooting
• Microsoft and Adobe trouble shooting experience
• Ticketing system experience (service now preferred)
• Excellent customer service and communication

Plusses

• CompTIA certifications
• Microsoft certifications

Day-to-Day

This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.

Company: The City of Plano

Position: Level 2 Service Desk

Openings: 1

Location: Plano, Texas

Duration: 6 month contract to hire

Working Hours: M-F, 8-5