BCforward is currently seeking highly motivated Field Support Specialist for an opportunity in Raleigh, NC 27609

Job Role: Field Support Specialist

Anticipated Start Date: 1-2 week 

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. 

Expected Duration: 6+ Month Contract 

Job Type: [FULL TIME (>=40 HRS WEEKLY)], [CONTRACT], [ON-SITE] 

Pay Range: $45.00/HR – $50.00/HR 

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). 

Job Summary:

Responsibilities and Skills Required:

·        Day-to-Day Field Support:

·        Onsite support across all services utilizing ITIL service processes of change incident release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves adds and changes to service components. This position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include routers, firewalls, switches gateways cable infrastructure and communications software and protocols.

·        Performs site surveys assessments and physical inventories.

·        Work with other analysts and specialists to resolve incidents and problems.

·        Work with other analysts and specialists to perform changes.

·        Performs installations of new equipment and infrastructure which may include cabling switches patch panel VOIP firewall routers APs at customer locations.

·        Ensure availability of proper equipment for site visits including tools, cables, and hardware.

·        Works with vendors for assistance with equipment implementations.

·        Consults with clients and arranges site visits.

·        Maintain standard approved IOS configurations.

·        Hardware configuration - make changes as needed.

·        Continue to expand knowledge on services supported by the team

15PCT Administrative Duties

·        Data management inventory control and vehicle assignment responsibilities documentation

·        Work with WAN inventory staff and Service Desk to update records regarding employee’s hardware and proper disposal of IT assets.

·        Maintain range of equipment inventory to support day-to-day operational field duties.

·        Perform physical inventories as needed.

·        Possess familiarity of NSWAN database and Remedy Asset database.

·        Maintain equipment storage locations and assigned state vehicles as indicated in the DOA Motor fleet handbook.

 Benefits: 

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.   

About BCforward:   

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.   

BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.   

BCforward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.   

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BCforward will only use this information to complete the recruitment process.    

This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.