Overview

The team member's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system's vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health's First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. Pharmacy Vision: The Pharmacy Team will deliver remarkable care that is patient-centric and purpose-driven through teamwork and joy. The Technician serves as part of the healthcare team at Novant Health and collaborates with other team members to provide optimal care. The Technician accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures.

Qualifications

Credentials:Nonessential:* Registered Pharmacy Tech-NC

Education:Essential:* High School Diploma

Other information:

Education: High School or GED required. 2 Year / Associate Degree preferred.

Experience: prior healthcare experience preferred Refer to the Life Support Training Policy NH-HR-3096.

Licensure/Certification: Registry with applicable State Board(s) of Pharmacy within 90 days of hire upon completion of pharmacy training program as specified by NH required.

Additional Skills/Requirements (required):

• Considerable knowledge and application of basic math skills (including ratio and proportion relationships), strong verbal and written communication skills, ability to follow verbal and written instructions.
• Basic technology skills.
• Other duties as outline in Novant Health and facility specific policies and procedures.
• Ability to drive/travel to multiple facilities/locations as needed.
• Ability to work as part of a high performing, change ready and resilient team.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters teamwork, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Basic duties include but are not limited to:

• Filling and delivering medication orders for all age groups under the direct supervision of a pharmacist.
• Answering and screening telephone calls and referring calls to a pharmacist when appropriate.
• Processing cart fills, refills to automated dispensing machines and replenishments to emergency kits and carts.
• Demonstrating proficiency with equipment and software.

Basic duties in the specialty pharmacy setting include but are not limited to:

• Filling specialty prescriptions under direct supervision of a pharmacist.
• Answering and screening telephone calls and referring calls to a pharmacist when appropriate.
• Using point-of-sale to support customer service needs.
• Utilizing appropriate supplies including ice packs as appropriate to support shipping specialty medications.
• Demonstrating proficiency with equipment and software.

Patient Care: Facilitates the accurate and timely distribution of medications. Demonstrates proficiency with equipment and software. Effectively communicates with patients, caregivers, team members and third parties to ensure optimal medication management.

Teamwork and Communication: Identifies opportunities to improve processes. Collaborates with team members to achieve desired outcomes. Maintains environment that supports and respects diversity and inclusion to promote creative problem solving. Demonstrates the courage to practice with a questioning attitude. Trains, mentors, and assists in the orientation of new team members.

Compliance and Organizational Alignment: Supports Novant Health policies, system-wide department initiatives, regulatory and accreditation standards, and quality/process improvement efforts. Successfully completes (in required time frames) education and annual competency requirements to support training, accreditation and licensure.

Quality and Standards of Excellence: Each pharmacy team member is expected to perform in a manner that supports the Novant Health Pharmacy strategic statement: "Novant Health Pharmacy Services consists of team-based care providers who are dedicated to making access to medications convenient and affordable, with personalized medication management services to optimize health". Team members are expected to uphold the First Do No Harm (FDNH) safety behaviors.