Full job description

Position Overview

Responsible for providing technical support to both internal and external customers - will be the sole point of contact for complex technical questions and escalations

Essential Job Functions

• Present and resolve complex technical information and solutions to non-technical audiences.

• Work with Product Managers to define and enhance escalation calls process

• Provides solutions to questions/issues from external customers such as (but not limited to) agents, specifiers, engineers, distributors, electrical contractors, end users

• Initiates dialog that goes beyond the initial customer need to understand and recommend alternative or broader solutions.

• Work with customers and sales team to understand project requirements and provide the appropriate technical and application support

• Offer technical assistance and application guidance to the sales team from project pre-design and specification through installation including wiring diagrams, photometric layouts and controls layouts

Minimum Requirements

• Minimum of five years lighting technical or application support experience; wiring of luminaires and controls a plus

• AG132 experience highly preferred

• Bachelor's degree in engineering preferred

• Experience working in a fast-paced environment

• Must be able to travel at minimum 25% - domestic and internationally