We are seeking a dedicated and efficient Onsite Patient Registration to join our small medical office team located in Rapid City, SD. This role is integral to ensuring smooth daily operations and delivering exceptional service to our patients, fellow employees, and referral sources. The ideal candidate will be computer savvy with a strong medical office background, excellent interpersonal skills for phone and in-person interactions, and a team-oriented attitude.

Work Type: Contract to Hire

Work Shift: 8AM - 5PM M - F

Qualifications:

• High school diploma or GED (Required)

• 2 years of office administrative experience (Required).

• ·Valid driver’s license and driving record within the standards outlined in Motor Vehicle Safety Policy and Procedures (Required).

Required:

• At least 1 year of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).

• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols.

• Ability to type 40 correct words per minute.

• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), email, and automated billing systems, facsimile machines, calculators, postage machines, copiers, etc.

• Basic administrative accounting skills.

• Bilingual (English/Spanish) skills are a plus but not required.

Key Responsibilities:

Patient Check-In & Check-Out:

• Answer telephones and handle all aspects of patient appointment scheduling (initial and return).

• Perform insurance verification, creation of new patient charts, and maintenance of patient records in accordance with compliance policies.

• Scan and file patient documents, ensure complete and accurate information, and manage incoming phone calls.

• Provide administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over-the-counter (OTC) payments, timely completion of tasks, mail forwarding tasks, and daily document research on an electronic health/medical record system.

• Coordinate with clinical staff in managing in-progress services, review and manage incoming documents, and task appropriate parties to outstanding requests for information.

Billing:

• Review charge information to ensure accuracy per payer requirements; make corrections as needed.

• Review and resolve claim edits, rejections, and denials; perform voids and corrections as necessary.

• Submit clean and accurate claims and ensure accurate completion of patient chart required elements.

• Timely completion of all assigned tasks and respond to reports to ensure claims are processed within timely filing limits.

Collections:

• Complete assigned tasks regarding accounts receivable in a timely manner.

• Maintain company-mandated collection standards and coordinate with centralized collection teams.

• Assist in resolving outstanding invoice problems from past due accounts and respond to inquiries from customers or external collection resources.

• May place calls or send messages to resolve unresolved issues.

Inventory:

• Assist with inventory as directed by management and/or Inventory Coordinator when needed.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance