We have been retained to lead an Operations Manager search for a leading North Georgia Winery & Spa Resort. We are seeking a dynamic and experienced Operations Manager to oversee the daily operations of this luxury resort. Located in the scenic mountains of Blairsville, GA, this role is pivotal in ensuring exceptional guest experiences, smooth operational workflows, and a thriving workplace culture. A key focus of this role is managing Operations related responsibilities, ensuring compliance with labor laws, and fostering a positive work environment.

Operations Responsibilities:

• Resort Management:
  • Oversee the daily operations of all resort departments, including lodging, winery, spa, events, and food & beverage.
  • Ensure that all departments work cohesively to provide a seamless guest experience.
  • Monitor guest satisfaction and implement strategies to continuously improve service quality.
• Budgeting & Financial Management:
  • Work with the General Manager to develop and manage budgets for each department.
  • Monitor financial performance and implement cost-control measures without compromising guest experience.
  • Prepare regular financial reports and forecasts for management review.
• Vendor & Inventory Management:
  • Negotiate contracts and maintain relationships with key vendors and suppliers.
  • Oversee inventory management to ensure that all departments have the necessary supplies to operate efficiently.
• Event Coordination:
  • Work with the events team to plan and execute weddings, corporate events, special occasions and special events at the resort.
  • Ensure that all events are carried out smoothly, on time, and within budget.
• Quality Control & Maintenance:
  • Ensure that the resort facilities are maintained to the highest standards of cleanliness and safety.
  • Coordinate with maintenance and housekeeping teams to address any issues promptly.

Key HR Responsibilities:

• Training & Development:
  • Design and implement training programs for staff to ensure high levels of customer service, operational efficiency, and safety compliance.
  • Identify opportunities for professional development and coordinate ongoing training to support staff growth and career advancement.
  • Conduct performance reviews and provide constructive feedback to employees.
• Recruitment & Staffing:
  • Develop and implement recruitment strategies to attract top talent for various resort departments, including the winery, spa, lodging, and food & beverage.
  • Manage the full cycle of recruitment, including job postings, candidate screening, interviewing, and onboarding.
  • Maintain a pipeline of qualified candidates for seasonal and full-time positions.
• Employee Relations:
  • Serve as the primary point of contact for employee concerns and grievances, ensuring timely and fair resolution in accordance with company policies.
  • Foster a positive workplace culture that promotes teamwork, respect, and open communication.
  • Lead initiatives to enhance employee engagement and retention.
• Compliance & Policies:
  • Ensure the resort’s policies and practices comply with all federal, state, and local labor laws and regulations.
  • Lead the development and enforcement of safety and wellness programs to promote a healthy work environment.
  • Maintain up-to-date employee records and performance documentation.

 Qualifications:

• Hospitality Management, Business Operations experience required.
• Minimum of 5 years of experience in a managerial role within the hospitality industry, with a strong focus on HR management.
• Proven track record of successfully managing resort or hotel operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Familiarity with financial management, budgeting, and cost control.
• Knowledge of HR best practices and labor law compliance.

 What We Offer:

• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work in a beautiful location with a passionate team dedicated to excellence.