Role and Responsibilities:

• Provide remote and onsite support for servers, desktop, laptops and mobile devices.
• Diagnose problems and determine best course of action.
• Monitor help desk ticketing system for assigned tasks.
• Fully document actions taken to resolve issues.
• Be cognizant of the end-user’s abilities, time constraints, and work demands when engaging them to help diagnose and solve a problem.
• Setup new computers and migrate profile information.
• Follow up with clients after resolving issues to make certain problems are resolved and clients are satisfied.
• Follow project plans to assist Project Manager by completing designated tasks within an allocated time.
• Be able to recognize the difference between fighting a symptom and solving the root problem and know when to escalate the issue to senior staff for review or advice.
• Maintain polite, professional and courteous demeanor at all times with our customers.
• Microsoft and Mac OS knowledge (Windows 7-11, Mac OS X+) Troubleshooting, problem-solving, and analytical skills
• Microsoft Server Knowledge (Server 2008-2019) Troubleshooting, problem-solving, and analytical skills
• Proficient knowledge of Group Policy and Active Directory management
• Administer Office 365 for end-users
• MCP or A+ certification a plus

Requirements

• Requires 4+ years of experience in a technical support role working with either customers or a large number of internal department users.
• Must demonstrate the ability to properly identify the root problem in a consistent and logical process.
• Ability to prioritize and manage tasks all the way to completion.
• Must demonstrate the ability to successfully interact with end users of varying skill levels.
• Significant experience troubleshooting all types of IT problems, such as hardware, networking, software, and mobile devices.
• Excellent interpersonal skills, with an ability to understand and communicate technical information to an audience of varying skill levels.
• Strong technical understanding of Windows applications operating systems, including Active Directory, the Windows Registry and all flavors of Office.

Benefits

• Health
• 401K
• Participation in quarterly bonus pool after six months
• Paid vacation
• Flexible work schedule
• Working with a company that respects a 40 hour work week and a good work/life balance

Compensation

Compensation will be commensurate with your skill level. If you are very good, you will be well compensated!

Next Steps [PLEASE NOTE]

To move forward, please send us your resume. If selected, be prepared to complete an assessment meant to measure your applicable technical skills. The assessment will take up to 60 minutes to complete. Pending your results, you will be notified if you qualify for an interview with our team.

Additional Compensation:

• Bonuses

Job Type: Full-time

Experience:

• Active Directory: 4 years (Required)
• IT support: 4 years (Required)
• Microsoft 365: 4 years (Required)

Ability to Commute:

• Winston-Salem, NC 27103 (Required)

Willingness to travel:

• 50% (Preferred)