We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!

As a Front Office Associate, you are the patient’s first point of contact, both over the phone and in-person. Your passion for providing outstanding patient service directly contributes to the high level of patient satisfaction.

• Clinic Location: 1012 Coggins Place, Marietta, GA 30060
• Hours of Operation: M-F 8:00am to 5:00pm
• Salary Range: $15.00-$18.00/hr
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents

Ideal Candidate:

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor

About us:

Hightop Health is a premier outpatient mental health group that inspires and delivers state-of-the-art specialized treatment while promising a supportive experience for patients and loved ones alike. At Hightop Health, we’re leading the way for what better mental health care looks like.

We are experts in treating patients with conditions ranging from simple to complex. Our experienced clinicians and unique areas of specialty allow us to treat the most challenging conditions, using novel and longstanding approaches. We are confident in our ability to provide better, lasting outcomes for patients because of our exclusive access to the cutting-edge research, our exceptionally qualified clinicians and support staff, and our personalized, integrative approach to problem solving.

Hightop Health delivers the most innovative and progressive mental health care using cutting-edge evidence-based treatments that include Psychotherapies, Psycho Pharmacology therapies, Integrative Health Treatments, Intensive Outpatient and Partial Hospital treatments, and Interventional therapies such as Ketamine, Spravato, and Transcranial Magnetic Stimulation (TMS).