PepWear, LLC
Cedar Hill, Texas
IT Systems Administrator
Full-Time (40 hours per week)

Company Overview:
PepWear, LLC, based in Cedar Hill, Texas, offers an omnichannel merchandising experience through licenses with premier state and national-level high school activity organizations. We produce screen-printed and embroidered apparel, promotional products, and commemorative plaques sold through e-Commerce and onsite at athletic, music, and academic events across the country. Our core values—Service, Integrity, and Learning—guide our operations, as we strive to offer a market-leading merchandising experience to the organizations that trust us, their fans, and participants.

Job Description:
PepWear is looking for an on-premises IT Systems Administrator to join our growing team. This full-time position is based at our headquarters in Cedar Hill, Texas, and offers opportunities for career advancement as our company expands.

Key Responsibilities:

• Provide day-to-day support for Windows 10 & 11, MS Office, multiple browsers, Wi-Fi and LAN TCPIP connections, Remote Access, VPN, file shares, desktop and notebook computers, and printers.
• Manage company POS iPads, including imaging, updating, setup, and troubleshooting issues.
• Use imaging tools to build and deploy computers and laptops; perform hardware upgrades and replacements.
• Contribute to the department’s technical knowledgebase and procedures.
• Provide setup support for mobile devices (Wi-Fi, email & general use).
• Assist in Active Directory administration functions, including user accounts and password updates.
• Handle multiple interruptions, multi-task effectively, and meet deadlines.
• Troubleshoot and interpret problems, providing efficient solutions.
• Perform other duties as assigned.

Skills/Experience You’ll Need:

• 2+ years of experience in IT Support.
• Strong knowledge of:
  • Desktop and Laptop hardware
  • Windows 10, 11 & Server 2019, 2022 operating systems
  • Microsoft Office 365
  • Client printers and network copiers
  • Apple iPad and other mobile devices
• Broad knowledge of IT equipment and technical support operations, policies, and procedures.
• Working knowledge of hardware, software, applications, networks, and other systems.
• Excellent troubleshooting abilities and familiarity with tools used in IT equipment maintenance and repair.
• Ability to read, write, and speak English clearly.
• Intermediate math skills, including fractions, percentages, ratios/proportions, and measurements.
• Demonstrated ability to work independently with minimal supervision.
• Excellent organizational skills with the ability to plan, organize, and execute multiple tasks by assessing and prioritizing work projects.
• Ability to make sound decisions and handle stressful situations professionally.
• Ability to understand and follow verbal and written instructions and respond appropriately to requests and inquiries.

Nice-to-Have Skills:

• Basic knowledge of web development, including HTML, CSS, and JavaScript.
• Familiarity with content management systems (CMS) such as WordPress or Shopify.
• Experience with basic coding and scripting languages like Python or PowerShell, particularly for automation tasks.
• Understanding of website performance optimization and basic SEO principles.
• Knowledge of database management and basic SQL queries.
• Exposure to e-Commerce platforms or web-based application support.
• Familiarity with version control systems (e.g., Git) and collaborative development workflows.
• Experience with QuickBase, including usage, customization, and application design.
• Ability to develop and maintain QuickBase applications to support business processes.

Why Join PepWear?

• Opportunities for advancement into IT management or specialized roles as our company grows.
• Collaborative work environment with a strong focus on continuous learning and professional growth.
• Commitment to diversity, equity, and inclusion: PepWear is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Requirements:

• Must be able to pass a background check and MVR and have a valid driver's license.

If you are passionate about IT support and are looking for a role that offers both challenge and opportunity, we encourage you to apply today!