Reports to: Business Operations Manager

Job Summary: With a strong customer service focus and commitment, the Scheduler - Appointments is responsible for coordinating provider schedules in order for the Practice to achieve the highest standards of patient service and satisfaction. Other responsibilities include answering incoming telephone calls and directing callers to the appropriate department. This individual must be outgoing and sensitive to patient needs. Outstanding telephone communication skills and excellent attention to detail are required.

Duties and Responsibilities:

1. Performs consistent COSMC Customer Service Promise skills.

2. Monitors provider’s schedules for openings/delays/accuracy.

3. Schedules appointments by phone and follows scheduling protocols.

4. Responsible for knowledge of the referral process and communicating appointments to a referring office by phone and/or fax in a timely and accurate manner.

5. Helps to confirm daily appointments.

6. Maintains schedules for physicians and updates/revises as needed throughout the day.

7. Answers incoming telephone calls and directs callers to the proper department, taking messages as appropriate.

8. Answers routine questions about Practice policies and expectations for patient visits.

9. Obtains updated demographics and insurance information on patients and enters into practice management system.

10. Keeps patients advised if there will be an excessive waiting time.

11. Helps coordinate patient flow in the office.

12. Promptly reports malfunctions of communications system to appropriate personnel for repairs

13. Makes return phone calls to patients and others as requested.

14. Sorts the mail daily and distributes throughout the office.

15. Assists with routine emails and paperwork as requested.

16. Maintains communication with practice leadership on a daily basis.

17. Complies with all policies and procedures of the Practice.

18. Completes all other duties as assigned by supervisor.

Education: High School Diploma or equivalent required. Associates degree in Medical

Administration preferred.

Experience: Previous medical office experience is desirable.

Knowledge:

· Knowledge of medical terminology, CPT coding, ICD-10 diagnosis familiarization, and insurance practices.

· Knowledge of computer programs and applications.

· Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.

· Knowledge to perform mathematical calculations.

· Must demonstrate consistent professional conduct and meticulous attention to detail.

Skills:

· Skills in operating a computer, EHR, Practice Management Systems and other medical software.

· Skills in answering the telephone in a pleasant and helpful manner.

· Skills in verbal and written communication, as well as, exceptional interpersonal communication.

· Skills in problem solving and exercising sound judgment.

Abilities:

· Ability to flexibly respond to changing demands.

· Ability to organize and prioritize tasks effectively.

· Ability to communicate clearly.

· Ability to work with little supervision.

· Ability to establish and maintain effective working relationships with patients, employees, other healthcare professionals, and the public.

Working Conditions:

· Work is performed in an office setting. Must be able to sit for long periods of time. Extensive telephone communication is required.

Physical Demands:

· Work requires hand dexterity for telephone and office machine operation, stooping and bending for filing and supplies, and sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Benefits:

*Medical, Prescription, Dental, and Vision Insurance

*Short and Long-Term Disability Insurance

*Life and AD&D Insurance

*401(k) and Profit Sharing Plan

*Paid Time Off

*Holiday Pay