Company Description

Mercy Christian Health is a nonprofit faith-based healthcare facility for children and teens located in Ypsilanti, MI, serving a diverse set of families including the underserved and recent immigrants. Our mission statement is to show and share the love and mercy of Jesus Christ by providing compassionate, affordable, and excellent healthcare to our community.

Responsibilities

• Provide medical care 

• Address patient complaints

• Update office policies and protocols

• Timely completion of inboxes

• Coordinate with practice manager on

  • Patient satisfaction

  • PCMH and other quality measures

  • Patient volume and scheduling

• Address staff concerns

Qualifications:

Completion of an accredited MD/DO and pediatric or med/peds residency training program by start of employment

Completion and maintenance of ABP certification by date of hire, or within the first exam cycle after residency graduation.

Ability to provide efficient, ethical, evidence-based care while maintaining excellent patient satisfaction

Ability to manage patients with complex medical and social needs, including behavioral and mental health needs. Willingness to provide care via telemedicine when appropriate.

Skillful in providing patient education and in motivating healthy decisions

Ability to work well with all members of the healthcare team

Ability to work with families from a disadvantaged background with respect and compassion

Spanish fluency is desirable.

Responsibilities:

Outpatient patient care for 0-21 year olds, including simple office procedures

Telephone triage, and patient follow-up regarding questions, refills, ER visits and labs.

Working with nurse practitioners via a collaborative care agreement

Coordinating care with in-office care managers

Participating in quality improvement projects within the practice, such as developing new patient education materials or office protocols, presenting updates to provider staff, or assisting in writing grant proposals.

Hours: In-office weekdays up to three days per week plus coverage of other providers on an as needed basis. Call is phone call only with a 24/7 nurse triage service, and occurs one night per week and one weekend every 6 weeks.