Location: Greenville, SC | In-Office (Preferred) or Hybrid

Industry: Manufacturing / Trade Association

Experience Level: Mid-Level (5+ Years)

Employment Type: Full-Time

Position Overview

We're looking for a Member Engagement Manager who thrives on building relationships, solving problems, and making connections that matter. Your mission is to help our existing member organizations get the most out of their membership by engaging meaningfully with the full range of benefits we offer.

You’ll be empowered to take initiative, act as a trusted point of contact for members, and resolve service issues with a clear understanding of the organization’s goals. Whether it’s encouraging members to take their next step, leading committee calls, or representing ARC at one of our events, you’ll be central to creating value and driving long-term satisfaction and renewals. You’ll also play a role in shaping how we engage members in the future, bringing ideas and feedback back to the team.

This role is ideal for someone with a background in account management, B2B sales, or customer relations, especially if you’re energized by helping organizations succeed and want to make a direct impact in a mission-driven environment.

Responsibilities

1. Build and manage relationships with member organizations to drive deeper engagement across events, training, webinars, working groups, and leadership opportunities—with the goal of long-term retention and renewal.
2. Serve as the first point of contact for member needs, questions, and service issues, resolving them independently whenever possible by applying an understanding of the association’s broader mission and goals.
3. Send targeted communications to member segments and follow up individually to encourage participation and maximize involvement.
4. Coordinate logistics for member-facing programs such as webinars, committee meetings, and outreach campaigns.
5. Maintain accurate engagement records in CRM systems, and track outcomes that support membership satisfaction and renewal.
6. Identify new ways to enhance the member experience and make recommendations for improving the value of membership.
7. Collaborate with internal teams (marketing, education, events) to ensure that member opportunities align with organizational priorities.
8. Provide general administrative support as needed to ensure smooth execution of engagement initiatives.
9. Travel up to two times per quarter for in-person member engagement and association events.

Qualifications

1. 5+ years of professional experience in account management, B2B/inside sales, or member/client engagement roles.
2. Self-starter with strong initiative, able to manage relationships, solve problems, and move work forward with minimal oversight.
3. Ability to connect day-to-day responsibilities to the broader mission of the organization and act with purpose and autonomy.
4. Excellent communication and interpersonal skills, with a service-oriented mindset and a track record of building trust.
5. Proficiency with CRM systems, email marketing tools, and webinar platforms preferred.
6. Willingness to assist with administrative tasks in a collaborative, team-oriented environment.
7. Based in or near Greenville, SC; flexible or hybrid arrangements available for well-qualified candidates.
8. Experience working with associations, member organizations, or in the manufacturing sector is a plus.

Compensation

1. Salary range: $60k-80k
2. 3% company match on retirement plan
3. Three weeks paid time off
4. Health care reimbursement options

Why Join Us?

1. Make a meaningful impact by helping our member organizations grow and thrive.
2. Work in a collaborative, mission-driven team environment.
3. Enjoy flexibility and exposure to a diverse network of industry leaders.

Who We Are

The Association for Roll-to-Roll Converters (ARC) is a non-profit trade association serving businesses across the roll-to-roll processing and converting technologies. The association offers various membership benefits aimed at enhancing the growth and success of its members within the industry. These benefits include access to valuable networking opportunities, industry research, technical information, and discounts on events and publications. ARC is committed to fostering collaboration and knowledge-sharing among its members to drive innovation and advancement in roll-to-roll processing and converting technologies.

How to Apply

Applicants should submit a resume to [email protected].

Thank you for your interest!