The primary purpose of this position is to support the organizational goals/management and colleagues of the VBO by efficiently and effectively managing the responsibilities as an On-Site Representative supporting engagement responsibilities of the VBO. All tasks related to this position are to be done in a manner consistent with VBO policies, procedures, quality standards, customer needs and applicable local, state and federal regulations.

FLSA Status: Non-Exempt

ESSENTIAL FUNCTIONS:
– Utilizes and applies Microsoft software and general computer skills with combining, editing, and reviewing documents containing PHI (patient health information). 
– Possesses general knowledge of printing functions and assures documents are printed accurately and presented professionally.
– Uses trained knowledge on comprehending, reviewing, and correcting documents prior to being sent to correspondences.
– Possesses a general knowledge of common revenue cycle documents such as: UB04 and 1500 claim forms, reconsideration and appeal documents, EOBs/Remits, etc.
– Reviews detailed patient accounting information by utilizing VBO work-driver (ResQ) on a daily basis and documents all activity appropriately.
– Accurately utilizes external client systems to access patient account information daily and document all activity appropriately.
– Accesses and interprets EOB/Remit information within client imaging systems for account documentation/correspondence/follow-up.
– Adheres to the HIPAA privacy and security regulations.
– Possesses ability to professionally communicate (in all forms) with payer resources such as: website, e-mail, telephone, customer service departments, etc.
– Consistently meets or exceeds all established department/client quality and productivity standards.
– Attends office meetings and scheduled events as required.
– Possesses a cooperative and positive attitude toward clients, management and co-workers by responding politely and professionally and being a valued team player.
– Assists in mentoring new hires including shadowing and answering general collection questions.
– Possesses the flexibility to transfer between teams with ease when necessary.
– Performs other duties as assigned. 

EDUCATION / EXPERIENCE:
Required: High school diploma or GED required. 
– Previous experience in all Microsoft software and Adobe Acrobat software.
– Strong written and oral communication skills
– Computer and internet literacy required.
– Comfortable using phone, fax machine, printers, and other general office equipment.
– Ability to work in a fast-paced environment.
– Ability to work onsite in an office environment on a daily basis.
Preferred: Knowledge of medical billing and revenue cycle fundamentals preferred. 
– Ability to establish and maintain effective working relationships.
– Comfortable bringing new ideas, process improvement suggestion, and feedback

Working Conditions: 
– Will work in high volume work environment that may require overtime as necessary.
– May sit for long periods of time.
– Primarily works inside throughout the year, but some travel to client locations may be required.
– Typing and reading on a computer.
– Communicating in person, through e-mail, telephone and written correspondence.
– Standing, stooping, pushing, reaching and pulling may be required.